Refund Policy

Right to retract

The Buyer has a period of 14 (fourteen) working days, from the date of receipt of the Products ordered, to withdraw without having to give reasons or pay penalties, with the exception of return costs. which remain his responsibility and which he must pay. When your Order concerns several Products delivered separately, the above period starts from receipt of the last Product.

The Buyer who wishes to exercise his right of withdrawal must send the Company to the contact details mentioned in Article 2 hereof, before the expiry of the above deadline, the withdrawal form annexed to these general conditions duly completed, or a declaration clearly expressing its desire to withdraw and including its order number.

The Products must be returned to the Company in their original packaging, without undue delay and at the latest within 14 (fourteen) calendar days following communication by the Buyer of their desire to withdraw. They must be accompanied by a copy of the corresponding purchase invoice. In the event of deterioration, the buyer may be held liable before the civil courts in the event of damage suffered.

The Buyer will be reimbursed as soon as possible, and at the latest within 14 (fourteen) days from the date of effective receipt by the Company of the withdrawal request, of the entire sums paid for his Order or his Subscription, deduction where applicable of return costs, which remain the responsibility of the Buyer. The Company, however, reserves the right to defer this reimbursement until the Products are actually recovered. The refund will be made using the same means of payment as that used for the initial transaction, unless the Buyer expressly agrees to a different means. In any case, this reimbursement will not incur any costs for the Buyer.