Terms and conditions

General conditions of sale applicable on the site https://www.step-one.fr Or https://btcptpbouge-toi-cest-pour-ta-planete.myshopify.com/ (temporary store waiting for the store on the official website)

Effective date: 07/16/2020 UPDATE 08/28/2020 V2 and UPDATE 03/01/2021 V3

1. Object

Website https://www.step-one.fr Or https://btcptp-bouge-toi-cest-pour-taplanete. myshopify.com (temporary store before migration to our site www.step-one.fr ).

(hereinafter: the “Site”) is an e-commerce platform, which allows Internet users (hereinafter: the “Buyers”) to acquire various cosmetic products offered for sale on the Site (hereinafter: the “Products”) ). The Site has the particularity of marketing its Products through a single sale (hereinafter: “Order”).

These general conditions of sale apply without restriction or reservation to all online sales offered on the Site by SAS Step One (hereinafter: the “Company”).

The purpose of these general conditions is to define the terms and conditions of online sale and delivery of the Products, as well as to define the rights and obligations of the parties in this context.

They are accessible and printable at any time via a direct link at the bottom of the page of the Site.

The applicable version of the general conditions is the one consultable online on the Site on the date of the Buyer's Order under the conditions indicated in the “Modifications” article.

These general conditions of sale prevail over all other general or specific conditions not expressly approved by the Company.

2. Identity of the seller and contact

The Site is operated by the company STEP ONE, SAS, registered with the RCS of Aurillac under number 847 831 013, whose head office is located at 14 avenue du Garric 15000 AURILLAC, which offers the Products for sale.

The Company can be contacted using the following contact details, in particular for any complaints:

Address:

STEP ONE SAS
14 avenue du Garric
15000 AURILLAC
France

Telephone: 04.71.63.88.70

Email address: info(at) step-one.fr

3. Legal capacity and acceptance of the general conditions

Legal capacity

The Site is accessible:

To any natural person with full legal capacity to commit to these general conditions. Any natural person who does not have full legal capacity can only access the Site with the agreement of their legal representative.
To any legal entity acting through a natural person having the legal capacity to contract in the name and on behalf of the legal entity.

Acceptance of general conditions

Acceptance of these general conditions by the Buyer is indicated by a check box in the Order form. This acceptance can only be full and complete. Any acceptance under reservation is considered null and void. The Buyer who does not agree to be bound by these general conditions must not place an Order on the Site.

4. Registration on the Site

Placing an Order does not require registration on the Site by the Buyer.

However, registering on the Site allows the Buyer to keep their information.

Registration on the Site is done by completing the form provided for this purpose.

In all cases, the Buyer must provide all information marked as mandatory.

Any incomplete registration will not be validated.

Registration automatically results in the opening of an account in the name of the Buyer (hereinafter: the “Account”), giving them access to a personal space (hereinafter: the “Personal Space”) which allows them to allows you to manage your purchases in a form and using the technical means that the Company deems most appropriate.

The Buyer guarantees that all the information he gives in the registration form is accurate, up-to-date and truthful and is not tainted by any misleading character.

He undertakes to update this information in his Personal Space in the event of modifications (in particular: change of postal address), so that they always correspond to the above-mentioned criteria.

The Buyer is informed and accepts that the information entered for the purposes of creating or updating his Account constitutes proof of his identity. The information entered by the Buyer is binding upon validation.

The Buyer can access his Personal Space at any time after identifying himself using his login ID and password.

The Buyer undertakes to use his Account personally and not to allow any third party to use it in his place or on his behalf, unless he bears full responsibility.

5. Product Characteristics

Before any Order and in application in particular of the provisions of article L111-1 of the Consumer Code, the Buyer can read, on the Site, the characteristics of each Product he wishes to order.

The Products are offered for sale online while stocks last, or subject to the possibility of pre-ordering them if necessary.

In the event of temporary unavailability of a product, the buyer will be notified by email or other means left by the buyer and will have 8 working days to make known their choice to cancel their order or to order other products on the site.

The photographs and descriptions of the Products offered for sale online are as accurate as possible. They only bind the Company for what is precisely indicated. The Buyer is however informed and accepts that certain characteristics of the Products and in particular their color may not correspond exactly to the photographs presented on the Site, due to technical constraints.

6. Order

The Buyer can place an Order for one or more Product(s)

Placing an order

To place an Order, the Buyer must select the Product(s) of their choice and place them in their basket

He can access the summary of his basket at any time as long as the Order is not definitively validated and can correct any errors in the elements entered.

The Order is deemed to have been placed when the Company can have access to it.

Order confirmation

Once the Order has been placed, the Buyer receives a confirmation by email which summarizes the elements of the Order.

The Buyer must ensure that the email address provided is correct and that it allows him to receive the Order confirmation email. If this is not received, the Buyer must contact the Company using the contact details mentioned in article 2.

The Company recommends that the Buyer retain the information contained in the Order confirmation.

The Order confirmation is deemed to have been received by the Buyer when he can have access to it.

Cancellation or suspension of Order

The Company reserves the right to cancel any Order in the event the Product is out of stock.

7. Price and payment terms

Price

The sales prices of the Products are displayed on the Site.

Unless otherwise stated, they are indicated in euros, all taxes included (French VAT and other applicable taxes).

The Company reserves the right, at its free discretion and according to terms of which it will be the sole judge, to propose promotional offers or price reductions.

The prices do not include delivery costs that may be applicable to the delivery of the Products, invoiced in addition to the price of the Products. The amount of the applicable delivery costs will be indicated before validation of the Order by the Buyer.

Customs fees or other import charges are the responsibility of the buyer if applicable.

Payment terms

Regarding the Order

The full price of the Products is due (in euros) upon Ordering.

Payment is made online:

by credit card through the Stripe application, payment service provider, which alone retains the Buyer's bank details for this purpose. The Company does not keep any banking details;

For his Order, the Buyer guarantees to the Company that he has the necessary authorizations to use the chosen payment method.

The Company reserves the right to suspend or cancel any Order or delivery in the event of non-payment of any sum due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site.

Billing

The company will send the buyer his invoice by E.Mail. Concerning the Order, he can also access it in the Order confirmation email.

Reservation of title

The Company retains full ownership of the Products sold until full receipt of the price, delivery costs included.

8. Delivery

Delivery territory

Buyers are expressly informed that the Site only offers delivery of Products to mainland France, Corsica and Belgium.

Delivery methods

Delivery of Products ordered on the Site is made to the address indicated in the Order as the “delivery address” (which may be different from the billing address), which can only be located in one of the countries referred to in Article 8.1.

the Buyer is delivered by colissimo (or DPD if his package is > 6 kg) or tracked letter (if only two doses purchased).

The Company reserves the right at any time to modify the chosen delivery method.

The Buyer is informed, before validation of his Order, of the delivery costs.

Prices

The delivery price of the Order is indicated on the Site and recalled in the Order confirmation email.

Delivery costs may be reassessed by the Company based on the rates applied by the carriers. This revaluation will not affect orders already placed.

Delivery delay

Delivery is made within a period not exceeding 15 working days. A lead time is noted on each product sheet on the site (if several items are present in the basket, the longest lead time on the product sheets for each item will be taken into account).

If several items are ordered, the Company reserves the right to split shipments. In such a case, delivery costs will only be invoiced once.

In the absence of delivery within the above period, the Buyer may cancel the Order, by registered letter with acknowledgment of receipt or by writing on another durable medium, if, after having requested the Company, according to the same terms, to 'make delivery within a reasonable additional time, it was not carried out within this time.

The contract is considered terminated upon receipt by the Company of the letter or writing informing it of this resolution, unless delivery has taken place in the meantime.

In the event of termination of the contract according to the terms above, the Buyer will be reimbursed for the full sums he has paid, including delivery costs, at the latest within 14 (fourteen) days following the date at which the contract will have been terminated.

The Company reserves the right in any case to contact the Buyer in order to offer alternative solutions for reimbursement of the price of the Products and delivery costs. The Buyer must express explicitly and on a durable medium his acceptance of the choice of an alternative reimbursement method.

9. Right of withdrawal

The Buyer has a period of 14 (fourteen) working days, from the date of receipt of the Products ordered, to withdraw without having to give reasons or pay penalties, with the exception of return costs. which remain his responsibility and which he must pay. When your Order concerns several Products delivered separately, the above period starts from receipt of the last Product.

The Buyer who wishes to exercise his right of withdrawal must send the Company to the contact details mentioned in Article 2 hereof, before the expiry of the above deadline, the withdrawal form annexed to these general conditions duly completed, or a declaration clearly expressing its desire to withdraw and including its order number.

The Products must be returned to the Company in their original packaging, without undue delay and at the latest within 14 (fourteen) calendar days following communication by the Buyer of their desire to withdraw. They must be accompanied by a copy of the corresponding purchase invoice. In the event of deterioration, the buyer may be held liable before the civil courts in the event of damage suffered.

The Buyer will be reimbursed as soon as possible, and at the latest within 14 (fourteen) days from the date of effective receipt by the Company of the withdrawal request, of the entire sums paid for his Order or his Subscription, deduction where applicable of return costs, which remain the responsibility of the Buyer. The Company, however, reserves the right to defer this reimbursement until the Products are actually recovered. The refund will be made using the same means of payment as that used for the initial transaction, unless the Buyer expressly agrees to a different means. In any case, this reimbursement will not incur any costs for the Buyer.

10. Legal guarantees

The Buyer benefits from legal guarantees of non-conformity as well as hidden defects in the item sold, including defects in conformity resulting from the packaging of the Products ordered on the Site.

If the Buyer notices that the Product delivered to him has a defect, non-conformity or is damaged, he must inform the Company using the contact details mentioned in article 2 hereof, indicating the nature of the defect, of the non-compliance or damage noted and by sending any useful supporting evidence, particularly in the form of photograph(s).

The Company will organize the return arrangements with the carrier of its choice, of which it will inform the Buyer by any useful means. The Company will bear the costs of this return.

The Products must be returned to the Company in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice. Returns of Products not complying with the terms described above cannot be taken into account.

The Company will carry out the necessary checks and will offer the Buyer the replacement of the Product as far as possible if the defect, non-compliance or damage is proven. If replacement of the Product is impossible, the Company will reimburse the Buyer the entire price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen ) days following the date on which the Company informed him of the impossibility of replacing the Product.

It is recalled that, when acting as a legal guarantee of conformity, any consumer:

– benefits from a period of two years from the delivery of the property to take action;

– can choose between repairing or replacing the goods, subject to the cost conditions provided for by article L217-9 of the Consumer Code;

– is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following its delivery.

It is also recalled that the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

Any consumer may also decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the civil code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

11. Obligations of the Buyer

The Buyer is solely responsible for his use of the Products. It belongs to him:

• to verify the suitability of the Products to its specific needs prior to purchasing said Products;
to use the Products in accordance with the instructions given on the Product label.

He must also take the necessary measures to save by his own means the information in his Personal Space that he deems necessary, of which no copy will be provided to him.

12. Company Liability

The Company undertakes to carry out regular checks to verify the operation and accessibility of the Site. As such, the Company reserves the right to temporarily interrupt access to the Site for maintenance reasons. Likewise, the Company cannot be held responsible for temporary difficulties or impossibilities of access to the Site which originate from circumstances external to it, force majeure, or which are due to disruptions in telecommunications networks.
The Company does not provide the Buyer with any guarantee as to the adaptation of the Products to its needs, expectations or constraints.
The Company cannot be held responsible for damage resulting from use of the Products not in accordance with the recommendations provided on the Product label and for problems not directly caused by poor workmanship of the Product.
The Company cannot be held responsible for any non-compliant use of the Product by the Buyer or by persons for whom he is responsible. In particular, he expressly acknowledges and accepts that it is his responsibility not to place the Product within the reach of children.
The Company cannot be held responsible for non-execution or delay in the execution of sales contracts due to circumstances external to it or a case of force majeure as defined in article 1218 of the Civil Code. , it being expressly specified that are considered as cases of force majeure, in addition to those which are usually retained by the case law of the French courts: exceptional bad weather, natural disasters, fires and floods, lightning, attacks, cases of rupture or blocking of telecommunications networks, means of transport or postal services, including due to strikes, damage caused by viruses for which the security means existing on the market do not allow their eradication, as well as any legal obligation or regulatory or public order imposed by the competent authorities and which would have the effect of substantially modifying these general conditions.
The Company cannot be held responsible for non-performance or delay in delivery due to the inaccuracy or imprecision of the delivery address provided by the Buyer in accordance with the provisions of article 8.2. Thus, in the event of a new delivery, the costs relating to this delivery will be invoiced to the Buyer.
In any event, the liability likely to be incurred by the Company hereunder is expressly limited to proven direct damage suffered by the Buyers.

13. Intellectual property

The systems, software, structures, infrastructures, databases and content of all kinds (texts, images, visuals, music, logos, brands, database, etc.) operated by the Company within the Site are protected by all rights intellectual property or database producer rights in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of the Company are strictly prohibited. and may be subject to legal proceedings.

14. Personal data

The Company practices a personal data protection policy, the characteristics of which are explained in the document entitled “Charter relating to the protection of personal data”, of which the Buyer is expressly invited to read.

It is noted that in the online store the telephone number can be entered if desired by the buyer. The latter has the possibility of registering on the list of opposition to telephone canvassing (BLOCTEL) in application of article L.223-2 of the consumer code.

15. Advertising

The Company reserves the right to insert on any page of the Site and in any communication to Buyers any advertising or promotional messages and under conditions of which the Company will be the sole judge.

16. Third Party Links and Sites

The Company cannot under any circumstances be held responsible for the technical availability of websites or mobile applications operated by third parties (including its possible partners) which the Buyer accesses via the Site.

The Company assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own conditions of use.

The Company is also not responsible for transactions between the Buyer and any advertiser, professional or merchant (including any partners) to whom the Buyer is directed through the Site and cannot under any circumstances be party to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and/or services, the guarantees, declarations and other obligations whatsoever to which these third parties are bound.

17. Prohibited behavior

• Are strictly prohibited: (i) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site, (ii) any intrusions or attempted intrusions into the Company's systems, (iii) any misappropriation of resources system of the Site, (iv) any actions likely to impose a disproportionate load on the infrastructures of the latter, (v) all attacks on security and authentication measures, (vi) all acts likely to infringe the rights and financial, commercial or moral interests of the Company or users of its Site, (vii) any practice diverting the Site for purposes other than those for which it was designed and finally more generally (viii) any breach of these general conditions or to the laws and regulations in force.
It is also strictly prohibited to monetize, sell or grant all or part of access to the Site, as well as to the information it contains.
In the event of failure to comply with any of the provisions of this article or more generally, violations of laws and regulations, the Company reserves the right to take all appropriate measures and initiate any legal action.

18. Unsubscribe

Regarding the Order

If the Buyer had created an Account on the Site, he can unsubscribe from the Site at any time, by clicking on the “Delete my account” section of his Personal Space.

19. Changes

The Company reserves the right to modify these general conditions of sale at any time.

The Buyer will be informed of these modifications by any useful means at least 1 (one) month before their entry into force.

For Orders, the applicable conditions will be those in force on the date of the Buyer's Order.

20. Language

In the event of a translation of these general conditions into one or more languages, the language of interpretation will be French in the event of contradiction or dispute over the meaning of a term or provision.

21. Mediation

The Buyer has the right to have free recourse to a consumer mediator with a view to amicably resolving any dispute relating to the execution of these presents which may oppose him to the Company.

In accordance with articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The mediation entity selected is:

SAS CNPM – MEDIATION – CONSUMPTION. In the event of a dispute, the consumer can file his complaint on the site:

http://cnpm-mediation-consommation.eu

or by post by writing to:

CNPM – MEDIATION – CONSUMPTION 27, avenue de la Libération – 42400 SAINT-CHAMOND

22. Applicable law and jurisdiction

These general conditions are governed by French law.

Appendix – Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of: STEP ONE SAS

Address :

14 avenue du Garric
15000 AURILLAC
France

Telephone : 04.71.63.88.70

Email address : info(at) step-one.fr

I hereby notify you of my withdrawal from the contract relating to the sale of the property below:

Order number :

Ordered on (*) / received on (*):

Name of buyer(s):

Address of buyer(s):

Signature of the buyer(s):

(only if this form is notified on paper)

Date :

(*) Delete the unnecessary entry.